At Fork & Tiller we take the privacy of our customers very seriously. By respecting your privacy we only collect personal information that is necessary for us to conduct our business as an online provider of goods. We collect, hold, use and disclose your personal information in accordance with the Australian Privacy Principles, as provided in the Federal Privacy Act 1988.

 

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What personal information do we collect?

We collect personal information such as name, address, and email address when creating an account, and we use this information to process and ship orders, as well as to communicate with customers about their orders. Privacy law requires us to collect personal information about you only from you if it is reasonable and practical to do so.

Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.

We do not share or sell this information to any third parties.

 

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How is personal information used?

 

The personal information that we ask for is generally used to provide goods or services to you. For example, for a credit card transaction we need your card number, and to subscribe to a newsletter we need your email address to send it to.

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We may use customer information to send promotional emails and to inform customers of new products and sales, but customers can opt out of these communications at any time.

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When you enter competitions or giveaways we collect and may use the information provided, such as an email address, to send you marketing and email communications. We may also required further information if you win a competition or giveaway. 

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We do use cookies to track browsing behaviour and to personalize the shopping experience, but we do not collect any personal information through cookies. Customers can choose to disable cookies in their browser settings if they prefer.

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Securing and storing your personal information

 

Our site is provided by Wix which has secure servers to process and store customer information, and takes necessary precautions to ensure that customer information is protected. 

 

We are committed to maintaining the confidentiality of the information that you provide us and we take all reasonable precautions to protect your personal information from unauthorised use or alteration.

 

 

Access to your personal information

We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law). 

 

If you require access to your personal information, please email info@forktiller.com.au. We will require proof of your identity, prior to provide you with access to your personal information.
 

If you request us to do so we will amend any personal information about you held by us which is inaccurate, incomplete or out of date (eg. if you change your address), including deleting your private information if you request.

 

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Changes to our privacy policy

From time to time it may be necessary for us to revise our privacy policy. Any changes will be in accordance with the Privacy Act 1988 and the National Privacy Principles. We may notify you about changes to this privacy policy by posting an updated version on our website www.forktiller.com.au.

 

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More information

More information about Privacy law and the Australian Privacy Principles is available from the Office of the Australian Information Commissioner’s (OAIC) website www.oaic.gov.au/privacy/australian-privacy-principles

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If you have any questions or concerns about our privacy policy, please do not hesitate to contact us at info@forktiller.com.au or call on 0457 318 382.